How It Works

Follow each step in Cards.

  • Help is for collaboration with another Cards user.
  • Use Cards Support—not Help—for product, account, or service problems.
  1. 01

    Open the blocked source Card and select Help.

    Cards screen demonstrating step 1: Open the blocked source Card and select Help.Select Help on the blocked Card
    Step 1 screen focusOpen the blocked source Card and select Help.
  2. 02

    Choose the Cards user best able to remove the blocker.

    Cards screen demonstrating step 2: Choose the Cards user best able to remove the blocker.Choose who can help
    Step 2 screen focusChoose the Cards user best able to remove the blocker.
  3. 03

    Describe what is blocked, what you already checked, and the outcome you need.

    Cards screen demonstrating step 3: Describe what is blocked, what you already checked, and the outcome you need.Describe the blocker and needed outcome
    Step 3 screen focusDescribe what is blocked, what you already checked, and the outcome you need.
  4. 04

    Add a relevant attachment when it helps the other user understand the request.

    Cards screen demonstrating step 4: Add a relevant attachment when it helps the other user understand the request.Attach useful supporting context
    Step 4 screen focusAdd a relevant attachment when it helps the other user understand the request.
  5. 05

    Submit the Help request and keep subsequent resolution connected to the source work.

    Cards screen demonstrating step 5: Submit the Help request and keep subsequent resolution connected to the source work.Submit the connected Help request
    Step 5 screen focusSubmit the Help request and keep subsequent resolution connected to the source work.
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