How It Works

Follow each step in Cards.

  • The linked Cards record remains the source of truth.
  • Do not forward a message that appears to expose work outside your authorized scope.
  1. 01

    Confirm the email address on your Cards account.

    Cards screen demonstrating step 1: Confirm the email address on your Cards account.Confirm the email on My Profile
    Step 1 screen focusConfirm the email address on your Cards account.
  2. 02

    Review organization membership, role, and notification settings.

    Cards screen demonstrating step 2: Review organization membership, role, and notification settings.Review the Email notifications switches
    Step 2 screen focusReview organization membership, role, and notification settings.
  3. 03

    Check filtered, junk, or quarantine folders for the expected message.

    Cards screen demonstrating step 3: Check filtered, junk, or quarantine folders for the expected message.Admins can inspect Email Delivery activity
    Step 3 screen focusCheck filtered, junk, or quarantine folders for the expected message.
  4. 04

    Open Cards directly and inspect the linked Project or Card rather than relying on an unfamiliar URL.

    Cards screen demonstrating step 4: Open Cards directly and inspect the linked Project or Card rather than relying on an unfamiliar URL.Open Cards directly and inspect the linked record
    Step 4 screen focusOpen Cards directly and inspect the linked Project or Card rather than relying on an unfamiliar URL.
  5. 05

    Contact Support with the message type and approximate time if delivery remains incorrect.

    Cards screen demonstrating step 5: Contact Support with the message type and approximate time if delivery remains incorrect.Report the message type and approximate time
    Step 5 screen focusContact Support with the message type and approximate time if delivery remains incorrect.
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