How It Works

Follow each step in Cards.

  • Do not upload passwords, payment data, health information, or unrestricted diagnostics.
  • Avoid repeatedly attaching duplicates while troubleshooting.
  1. 01

    Confirm the file type, size, name, and Card where the attachment belongs.

    Cards screen demonstrating step 1: Confirm the file type, size, name, and Card where the attachment belongs.Confirm the Card and attachment area
    Step 1 screen focusConfirm the file type, size, name, and Card where the attachment belongs.
  2. 02

    Retry only after checking the connection and whether the same file is already attached.

    Cards screen demonstrating step 2: Retry only after checking the connection and whether the same file is already attached.Check existing attachments before retrying
    Step 2 screen focusRetry only after checking the connection and whether the same file is already attached.
  3. 03

    Record the exact visible message and when it occurred.

    Cards screen demonstrating step 3: Record the exact visible message and when it occurred.Record the exact visible message in the request details
    Step 3 screen focusRecord the exact visible message and when it occurred.
  4. 04

    Use a safe sample file when Support asks you to reproduce an issue.

    Cards screen demonstrating step 4: Use a safe sample file when Support asks you to reproduce an issue.Use Attach only with a safe sample file
    Step 4 screen focusUse a safe sample file when Support asks you to reproduce an issue.
  5. 05

    Create a Support Ticket with the affected Project and Card names and the business impact.

    Cards screen demonstrating step 5: Create a Support Ticket with the affected Project and Card names and the business impact.Include the Project, Card, and business impact
    Step 5 screen focusCreate a Support Ticket with the affected Project and Card names and the business impact.
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