How It Works

Follow each step in Cards.

  • Do not share private meeting links or transcripts in a public Support request.
  • A browser permission or Zoom account issue may be separate from Cards meeting state.
  1. 01

    Open Calendar and confirm the Meeting Card’s date, time, host, and participants.

    Cards screen demonstrating step 1: Open Calendar and confirm the Meeting Card’s date, time, host, and participants.Open Calendar and locate the Meeting Card
    Step 1 screen focusOpen Calendar and confirm the Meeting Card’s date, time, host, and participants.
  2. 02

    Open the Meeting Card and review its current state and join controls.

    Cards screen demonstrating step 2: Open the Meeting Card and review its current state and join controls.Review meeting time, participants, Zoom link, and state
    Step 2 screen focusOpen the Meeting Card and review its current state and join controls.
  3. 03

    Confirm Zoom authorization or organization integration when the meeting requires it.

    Cards screen demonstrating step 3: Confirm Zoom authorization or organization integration when the meeting requires it.Admins review Zoom connection under Integrations
    Step 3 screen focusConfirm Zoom authorization or organization integration when the meeting requires it.
  4. 04

    After the meeting, verify notes, transcript availability, and routed Action Cards as applicable.

    Cards screen demonstrating step 4: After the meeting, verify notes, transcript availability, and routed Action Cards as applicable.Review meeting summary, decisions, and routed actions
    Step 4 screen focusAfter the meeting, verify notes, transcript availability, and routed Action Cards as applicable.
  5. 05

    Contact Support with the Meeting name, time, and visible error if the issue continues.

    Cards screen demonstrating step 5: Contact Support with the Meeting name, time, and visible error if the issue continues.Send the Meeting name, time, and error to Support
    Step 5 screen focusContact Support with the Meeting name, time, and visible error if the issue continues.
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