How It Works

Follow each step in Cards.

  • Never send a password, recovery link, authentication code, or session token.
  • Include the visible error text and affected organization in a Support Ticket.
  1. 01

    Confirm you are using the intended email address and official Cards URL.

    Cards screen demonstrating step 1: Confirm you are using the intended email address and official Cards URL.Use the official Cards sign-in screen and intended email
    Step 1 screen focusConfirm you are using the intended email address and official Cards URL.
  2. 02

    Request a fresh recovery link if an older one was used or expired.

    Cards screen demonstrating step 2: Request a fresh recovery link if an older one was used or expired.Choose Forgot password? for a fresh recovery link
    Step 2 screen focusRequest a fresh recovery link if an older one was used or expired.
  3. 03

    Complete authentication in a supported browser and allow the callback to finish.

    Cards screen demonstrating step 3: Complete authentication in a supported browser and allow the callback to finish.Complete sign-in in the supported browser
    Step 3 screen focusComplete authentication in a supported browser and allow the callback to finish.
  4. 04

    Confirm the selected organization after sign-in.

    Cards screen demonstrating step 4: Confirm the selected organization after sign-in.Confirm the account and workspace context after sign-in
    Step 4 screen focusConfirm the selected organization after sign-in.
  5. 05

    Ask an Admin to verify active membership and role, then contact Cards Support if the issue continues.

    Cards screen demonstrating step 5: Ask an Admin to verify active membership and role, then contact Cards Support if the issue continues.Create a Support request if access still fails
    Step 5 screen focusAsk an Admin to verify active membership and role, then contact Cards Support if the issue continues.
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